Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups

According to chief operating officers (COOs) and chief information officers (CIOs) of leading insurance business groups, the utilization of economies of scope and scale are essential key success factors for achieving strategic cost and performance advantages. In the area of information technology, achieving these advantages requires appropriate IT governance mechanisms like IT performance measurement. Most recent IT performance measurement systems show a very specific scope and are not capable of providing a holistic evaluation of IT performance. Furthermore, their utilization within special organization forms like business groups is mostly not intended or considered. In this paper we will develop a strategic IT performance measurement model for insurance business groups. The development is based on a design science research approach with the support of a multiple case study and various expert interviews.